The art of elevating tech touch Customer Success strategies with AI: Creating value for all customer tiers
In today's fast-paced digital landscape, customer success has become a driving force for revenue increase and a critical differentiator for businesses focusing on retention and ...
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The people side of Customer Success – Expert Insights on core principles and the transformative impact of AI
Exiting announcement from the Institute of Marketing and Customer Insight at Hochschule St Gallen. In the March/2024 issue of the Marketing Review St Gallen which focuses ...
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This is a project I wanted to kickstart since a while. Transfering the coffee house culture that my hometown Vienna is known for with intelligent conversations ...
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It is the balance, stupid! Navigating Customer Centricity in Product Roadmaps: Balancing Vision and Feedback
Free after the famous election qote for Bill Clinton in 1992 "Its the economy, stupid!" Lets talk about balancing vision and feedback when it comes ...
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Beyond Surveys: Innovative strategies to combat customer feedback fatigue
In the digital age, customer feedback has become the cornerstone of business strategy and customer experience improvement. However, as traditional surveys become overused, customers are ...
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Support is so important? Really? Of course your product needs to meet the need of your clients. Of course the quality of your product, value proposition, ...
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How can companies differentiate themselves from others? How can a brand build up trust - specifically in times where people cannot meet face2face? How can ...
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In today´s business world leaders on all levels rely on straight forward ways to explain the health, success and progress of their departments or businesses. ...
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Client Experience – a brandnew hot topic or an old hat?
Client Experience (CX), client centricity, advocacy - themes frequently listed as brandnew hot topics or running hand in hand with a company´s digital transformation. But ...
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You are dedicated to understand the client experience on your buying journeys. You ask your clients for feedback to learn where you need to improve, ...
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Corona! COVID-19: omnipresent in the news, in our daily lives. Huge impact on our private and business routine. All around the world we fight with ...
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Do you know Frank Sinatra´s famous song "Love and marriage"? What has this song has to do with employee and client experience after all? Look ...
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