Corona! COVID-19: omnipresent in the news, in our daily lives. Huge impact on our private and business routine. All around the world we fight with the consequences of the Corona pandemic. We are all facing the same issues across the globe - in our private and business life. See things with your clients´eyes - excellent client experience was never easier, more needed and more welcomed then these days. ...
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Do you know Frank Sinatra´s famous song "Love and marriage"? What has this song has to do with employee and client experience after all? Look at the lyrics: "... they go together like a horse and carriage. ... , You can't have one without the other". Frank Sinatra´s song and client & employee experience have something in common. Employee experience and client experience - they are inseparably connected. They directly ...
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Successful companies focus on it - experience management (XM). Which experience is managed in this business area and why is it so important that the second largest acquisition of a SaaS company was generated in the experience management area? In November 2018 SAP announced to acquire Qualtrics for $8 billion in cash. Qualtrics is supporting companies to improve their experience management eg with clients (CX or CEM) and employees (EX) but ...
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