How can companies differentiate themselves from others? How can a brand build up trust - specifically in times where people cannot meet face2face? How can a potential client find someone to talk to when going into the shop is not possible or people to talk to are anyway not located and available in your hometown? How can a seller in a highly competitive marketplace build reputation as a trusted advisor ...
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Do you know Frank Sinatra´s famous song "Love and marriage"? What has this song has to do with employee and client experience after all? Look at the lyrics: "... they go together like a horse and carriage. ... , You can't have one without the other". Frank Sinatra´s song and client & employee experience have something in common. Employee experience and client experience - they are inseparably connected. They directly ...
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